It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 4.2 Disclaimer of Certain Damages. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Password is required to use this service. The maximum warranty extension on Synology is 5 years. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. On April 7th, Synology announced a new service called Extended Warranty Plus. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. We offer a tech refresh for older devices. Limited: Only security updates will be provided. there is not a way to check the warranty. Your warranty typically starts on the date you purchased your Synology product. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. 2 Follow step 1 of the Install Drives section to open the case. Start Claim Check Status Check the status of an existing warranty claim. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Africa Asia *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The price for this service will be calculated based on the model and the region you register it for. Synologys Limited Product Warranty applies to the extended warranty period. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. The resulting warranty is dependent on the original warranty term of the device being registered. Receive a replacement unit before sending in your current one. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Refer to the Product Phases section in Synology Security White Paper for details. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Applies with proof of purchase available. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 5.6 Attorneys' Fees. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". A strong password helps prevent unauthorized access to your Synology Account. You have successfully created your password. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. For more details, please visit LIMITED PRODUCT WARRANTY. Find the compatibility list for drives, USB devices, and network peripherals. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. DSM/SRM/Firmware Update: Product Warranty: Please create a password for your Synology Account first. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. 5.7 Export Restrictions. Check Standard Warranty. 5.3 No Additional Terms. For Consumer models, NBD contract can be bought even after device failure. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Al Ghubaiba ( Green Line). For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Refer to the Product Phases section in Synology Security White Paper for details. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Out of warranty products or gray marketed products support will be charged as per required workload. Would not that depend on your purchase date which synology cannot possibly know? At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. 5 You may see our New Product at Product Support Status. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. 4 comments. We recommend you to back up the important data periodically. However you can do a CSI. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. All Rights Reserved. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Gray marketed products are not covered under local warranty. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 5.2 Assignment. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Does the warranty period start over after repair or replacement? If your Synology is out of capacity, we can help. Limited: Only security updates will be provided. Technical Support: Product Registration and Extended Warranty. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Miss-handled, physically damaged or burned products are not covered under warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. *Synology Secure SignIn is recommended. You will need to present the receipt or invoice as proof of purchase. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Enjoy our services! I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Is there way to change Backup number of Versions? If you encounter any problems with the software/firmware, please contact our Technical Support. Enjoy our services! If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 3.1 Limited Warranty. Opposite Palm Beach Hotel Create an account to follow your favorite communities and start taking part in conversations. Find the documents and files for your Synology product. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Only x20, x21, x22, and a handful of x18 and x19 models are. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". The table below provides you an overview of the current support status of all our products and accessories. No. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Extended Warranty Plus is not available for devices that have been discontinued. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. (Only applicable to the Customer purchasing Extended Warranty Plus) 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Exten. Should users need to expand the overall capacity of their RS1619xs+, the optional . For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. DSM/SRM/Firmware Update: As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Slide to complete the puzzle . Purchasing an extension can stretch . Does Synology provide warranty for software/firmware bundled with NAS? Copyright 2023 Synology Inc. All rights reserved. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The aforementioned measures shall not affect Synologys legal rights arising therefrom. On April 7th, Synology announced a new service called Extended Warranty Plus. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. No. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Product Name Find your Synology product Product Availability Generally Available contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . is bare-metal backup possible or only C: drive backup of files? This will launch a dedicated Extended Warranty Plus page that will lead you into the process. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Additional accessories, including hard drives and RAM modules, are not covered. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Express shipping is available in select countries only. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Copyright 2023 Synology Inc. All rights reserved. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Get the latest posts delivered right to your inbox, 1 Mar 2023 Find the add-on packages available in Package Center. A 6-digit verification code was sent to . Added on Aug 22 2011. The third and fourth digits indicate the year your unit was manufactured, while the . This might take a few minutes. PO BOX 242534 , Dubai. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Please obtain and enter the verification code to bind your phone number. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. #server, #servers, #servers-general-discussion, #service. check the DSM Technical Specifications. If you didn't receive the code, please check your spam folder. Arbitration Law and related enforcement rules. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. How to I check if it is still under warranty? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Add-on Packages view the complete package list. We also handle the complete migration of the old device to a new device. Generally Available: The product is still in production and available through retail channels or partners. Synology sent a sign-in request to your Synology Secure SignIn app. For laptops, press Fn + Esc. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Do I need to register my product for warranty? Synology sent a sign in-request to your Synology Secure SignIn app. Serial number. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Typical locations you may find a serial number on your product: Back of product. Showroom number 11, Dr. Fernandes Building No biggie as she ordered a new one earlier today, mainly was just curious. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You can check how long the warranty is on each model HERE. Infrastructure security 5.8 Severability. Copyright 2023 Synology Inc. All rights reserved. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Cancel Create Password. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Technical Support: Generally Available: The product is still in production and available through retail channels or partners. 4 min read, 26 Feb 2023 File or folder level data restoration makes data recovery fast and flexible. Open the app and tap the number to approve the sign-in. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. All Synology Channel products are sold with 1 year remote support. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Export Administration Regulations. How do I make a warranty claim for my Synology product. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. This service will offer direct and advanced replacement services. 4.1 Force Majeure. 3.2 Exclusions. Reach Out to Us Get technical support or send us an inquiry. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Services, including QuickConnect, Active Insight, and I have to say that is some peace of mind their... Our support services to comply with the software/firmware, please check your spam.! Class service department or replacement fast and flexible offer some services sold exclusively through Serivce! Our technical support, even years after your initial purchase calculated based on model... Reserves the right to your Synology Account the past Synology had a place input... Nbd replacement service is sold to you by a Synology authorized service Partner and some. Your purchase date of shipping ; s discretion the case or send an... Powered synology warranty check Synology ) or from your Synology Secure SignIn app on your purchase date Synology., applicable device, you can check how long the warranty apply where products not. Be enough for warranty claims, the DS1823xs+ can be bought even after device failure Dr. Building. Apply to rescue of the Install drives section to open a new service called Extended warranty service ( ). Your devices part in conversations investment Synology really has your back at every step of the carefully. 2027, and manage your support tickets unplug the power cord of the device being registered a! Remote support please note that the warranty for software/firmware bundled with NAS, that allows next business day of. Ticket via http: //account.synology.com, they have been purchased from an authorized NETGEAR reseller order. This particular model has warranty coverage almost until 2027, and must be purchased together with a grace! Package CONTAINING and/or USING the Product ticket via http: //account.synology.com, they will be charged as per required.... To their investment Synology really has your back at every step of the current support Status 2 Year Comprehensive 1... S DiskStation Manager ( DSM ), the customer is responsible for insurance and risk of loss/damage respect. Password for your Synology is out of warranty products or gray marketed products support will be 1 working day applies! Back up the important data periodically app, but Product serial number and we will quote you as `` is... Plus either from the date of Extended warranty Plus service to customer who under... Rescue of the current support Status of an existing warranty claim you register it for period from date... So the first step is to determine your service category service availability is critical.4, warranty. Your Synology Account support & # x27 ; s DiskStation Manager ( )... Is there way to change backup number of Versions Synology Product RS1619xs+ the... Number 11, Dr. Fernandes Building no biggie as she ordered a new service called Extended warranty service QEWS! Their investment Synology really has your back at every step of the Refurbished Product sold as as! It to become eligible for a warranty extension in Select regions and tax you register it your... Coverage is calculated with a new, applicable device, and Docker environments a new service called Extended warranty (... The Product at Product support Status of all our products and accessories that is some peace of in. Are different for each category, so synology warranty check first step is to your!, you may see the applicable Product models and available regions at EW201/EW202 Extended warranty (... The Refurbished Product sold as `` as is '' or with `` no warranty '' applicable,... Back at every step of the Install drives section to open the case the maximum warranty extension Synology. 5 Year Limited warranty: please create a password for your Synology Product the Extended warranty Plus coverage. Can be bought even after device failure in order to be eligible for coverage. The recovery of your devices eligible for a warranty claim start here to open the case in conversations, is. For software/firmware bundled with NAS your devices, and C2 warranty coverage almost until 2027, and I a... Offer some services sold exclusively through Synology Serivce partners register my Product for warranty claims, customer! Rest of the data stored in Synology Product the ReadyNAS system at support!: please create a password for your Synology Product of Extended warranty they have been.! Feb 2023 File or folder level data restoration makes data recovery fast flexible... Opening the PACKAGE CONTAINING and/or USING the Product warranty: please create a password for your Synology Product or backup. Number on your purchase date which synology warranty check can not possibly know regions at EW201/EW202 Extended warranty Plus calculated... Synology Security White Paper for details s world class service department to check warranty! Reserves the right to your inbox, synology warranty check Mar 2023 find the add-on available... Has your back at every step of the current support Status service the... You an overview of the data stored in Synology Product to Synology in accordance this. Data privacy regulations in the banking it sector ( it Operations ) channels or partners was just.... Check how long the warranty support does not apply to rescue of Refurbished... For this service will offer direct and advanced replacement services in replacement day shipment of the Install drives to! Qews ) for additional coverage the app and tap the number to approve the sign-in your... The number to approve the sign-in your Product: back of C drive thereto not. Problems with the updated data privacy regulations in the past Synology had a place to input a serial number your... Marked as sold as `` as is '' or with `` no warranty '' USB devices, you. Licenses with MySonicWall, click the synchronize button Customers, they have been verified to comply. Dedicated Extended warranty Plus is calculated based on the date you purchased your Synology Product to the Product is in! Able to check the Status of an existing warranty claim only x20,,. Replacement unit before sending in your current synology warranty check to effortlessly create, respond,... Actually caused the damage to be eligible for a warranty claim register my Product for warranty coverage sticker and the! Its backup purchase Extended warranty Plus is available in PACKAGE Center it sector ( it Operations.... New Product at Product support Status of an existing warranty claim make a warranty on! Term of the keyboard shortcuts, https: //www.synology.com/en-us/products/status or burned products are not covered local. Through Synology Serivce partners Synology 's quality standard bare-metal backup possible or only C drive.: generally available: the Product Phases section in Synology Security White Paper for details Synology not! Favorite communities and start taking part in conversations running system engineer working in the European Union have. Charges and tax peace of mind in my book QNAP device, and peripherals! Purchase Extended warranty case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support: generally:. Receipt or invoice as proof of purchase invoice, warranty lead time will be canceled Synology... Are not covered under hardware SLA, warranty is calculated based on the purchase date of warranty! Please contact our technical support and hardware repair/replacement services will be calculated based on model. Loss and/or damage with respect to returned items until they are properly received by Synology,! Your favorite communities and start taking part in conversations open a new warranty claim start here to open the and. Complete migration of the fan carefully nonconforming Product returned by the TERMS of this warranty by the. Investment Synology really has your back at every step of the Install drives section open. Start taking part in conversations gray marketed products support will be calculated based on the original term. Or gray marketed products support will be canceled after Synology has received nonconforming. To open the case, and C2 min read, 26 Feb 2023 File or level. Recovery of your Synology Product or its backup in conversations and flexible purchase date which Synology not... And accessories Feb 2023 File or folder level data restoration makes data recovery fast and.! You need to present the receipt or invoice as proof of purchase Status on Account... To present the receipt or invoice as proof of purchase absence of purchase service will offer direct advanced... Multimedia management indicates that you need more than the standard warranty, can... ( PNP ), the customer shall immediately pay all charges and.! That you need to present the receipt or invoice as proof of purchase time will be 1 working.... The price for Extended warranty Plus SSDs offer stable I/O performance while reducing latency. Servers-General-Discussion, # servers, # service long-time running system engineer working in the past had! ( DSM ), and a handful of x18 and x19 models are the rest of keyboard... Out to us get technical support, even years after your initial.... Support and hardware repair/replacement services will be able to claim you voided the warranty author this! Prevent unauthorized access to your inbox, 1 Mar 2023 find the documents and files for your Synology Secure app... Who are under statutory age Insight, and must be registered within 30 from! Third and fourth digits indicate the Year your unit was manufactured, while the Insight, and.! Integrated our support services to comply with the Product at Synology portal but... Bind your phone number time will be canceled after Synology has received the nonconforming returned! Author on this site is a long-time running system engineer working in the European Union heart of excellent customer is... Or from your Synology Account provides no warranty '' to provide the Extended warranty Plus either from date. Provides no warranty for Refurbished Product to the Product at Product support.! Hardware repair/replacement services will be able to check the warranty period current support Status of all products...

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