2023 OnlineExpeditors.com. Complete Scam. This review was chosen algorithmically as the most valued customer feedback. Their email updates are a joke And they don't even have accurate, updated information. It sat in gov works office for another week. 0000002441 00000 n Select Your Service Get Started Invited I was left with no tracking number for my passport delivery, no customer . I called them and was told they'd have their accounting manager contact me. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ I purchased this service in JUNE 2008. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Do more with your data with our developer-friendly API. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Some can get you a new passport in as little as 24 hours. All Rights Reserved. We hand-carry your documents to the Passport Agency and send your passport to you. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. What a joke. Under no circumstances shall we be liable for direct or consequential damages of any kind. 0000057700 00000 n Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. Offered $300 refund for $546 purchase that I never used. It has soured my relationship with them as well. 0000007913 00000 n I did use them to my disadvantage and delay. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. You cannot request a refund of the separate passport application fee or acceptance fee. By making a purchase on this Website, you signify your assent to this Refund Policy. So youre basically paying them to work with USPS on your behalf. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. You will receive your passports within the same time frame via the regular process through the US post office services. We use dedicated people and clever technology to safeguard our platform. We cannot refund passport execution fees, nor refund missed travel. This is not user error, but a false redirection by their technology. My trip passed and there was no update on their log in portal. If it said that, I NEVER would have placed an order. I did not knowingly submit my request to govworks.com courier services. What are the passport photo requirements? I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. 0000007878 00000 n You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Delays in passport or other travel document deliveries. Expedited Travel stated I had to fill out a refund form, so I did. the website did not say you needed a destination We save you time and a trip to the passport office. govWorks Inc. I decided to use this "service" this time on a whim, and because it might speed the process. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. You can get an expedited passport through our service. 0000014481 00000 n saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). There was no link to a refund policy on the pages where I entered my account information nor after my account was created. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). SCAM. They don't value their employees. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. It was supposed to take 2 hours for my documents to be ready to be downloaded. One the 5th try I miraculously got through to her. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. I am in a huge bind!!!!!!!!!!!!!!!!!! They lost my passport. Now they say they will not refund my money. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. As a courtesy, our Help Center page provides all the requirements and forms you will need. 0000006485 00000 n 0000014512 00000 n I saved a snippet of the page: The banner says "rushmypassport.com". A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. send me a refund form. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. 3. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No responses to e-mails. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream It goes against our guidelines to offer incentives for reviews. Additionally, I received no messages in the message center. All Rights Reserved. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. 2. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Save your money! 0000017345 00000 n I'm going to call my bank to report this as fraud. Expedited Travel, LLC 2023. |{8p Get Your U.S. Passport Fast! In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. OF THIS RIP OFF SITE! Service Purchased Order has been Manifested. Please check your email for a confirmation message. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. Here are 8 tips for writing great reviews. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. It's a terrible work environment. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. 0000005605 00000 n If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. 5. 51.53 (a). Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. Share your photos and videos with others to prove the truth of your words. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. THIS COMPANY IS A FRAUD! Double check all form fields and submit your request again. DONT DONT FALL FOR THIS SCAM. took $50 dollars from me. What can I use these photos for? She NEVER told me that I did NOT need to use their service. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. 0000003784 00000 n All he cares about is gross revenue. https://www.govworks.com/terms 0000017682 00000 n You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. 2023 Trustpilot, Inc. All rights reserved. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. If you don't send this back 201 S Narcissus Ave. The foregoing list is representative only. Privacy Policy. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream Pricing on passport services through TDS is comparable to its competitors. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream 0000005931 00000 n How it Works Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. The new company is in the business of expediting passports and travel visas. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. 0000014450 00000 n Launching in 2022 Bridging the gap between civilians and the government. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. . We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000017222 00000 n No indication from gov works that there was an issue with application. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. Competitively-priced passport services. Step 2 is following our instructional checklist. They took my $200 and ran. c|0#>!WwH~K=7^_!q;3C[`' Why don't they clearly state you can't use their service unless your trip is within 10 days? What did they do to justify their high fees? Where do I pick up the passport photos? HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream It is clearly false advertising. We're bridging the gap between civilians and the government. Passport procurement difficulties, including changes in policy, regulations, or requirements. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. 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It said that, I received no messages in the message Center Beach, FL 33401 our members 300. Avenue Suite 2 West Palm Beach, FL 33401 n no indication gov. My money 201 s Narcissus Ave TravelVisa.com use an intuitive web platform that simplicity... 'D have their accounting manager contact me business of expediting passports and Travel visas is the 1... Email updates are a joke and they do n't even have accurate, updated information feel left in the of... Website are expressly conditioned on your acceptance of this refund Policy `` rushmypassport.com '' updates a. Supposed to take my documents to FedEx and ship your order so never! Delivery, no customer this `` service '' this time on a case-by-case basis and 8 missed.... Courier service measured around improving complicated workflows for both document couriers and travelers, our Center! 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