Can I return a product if I no longer want it? Social Media Content Use Terms and Conditions. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Ideal when on a plantbased diet, it contains 90% . k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. All orders are subject to acceptance and availability. We'll send you an email within an hour to let you know if it worked. 4455 Reviews. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. We only keep data for as Over charged on item inspite of BlueLightCard advertising of 50% off. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. Safety starts with understanding how developers collect and share your data. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. No code needed. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. We can only reissue gift vouchers which have not been redeemed. If you can't cancel then you can send the item back to us. There are currently no items in your basket. If you do need to report your order as lost then please contact our Customer Service through your account. These clearance countries are subject to change without notice being provided to you. These Terms form the entire basis of any agreement reached between you and us. Please refer to our Privacy Policy page. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. You'll need to click on the item and choose the cancel option. Please double check the email you have entered! Head over to our contact page to get in touch with them now. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. protection. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. Myprotein Creatine Monohydrate Powder. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. data for a number of years for purposes such as tax and accounting. Select the one that you want and discover all the information you need. Myprotein UK HQ, M90 3RR Manchester, UK Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). Post Your Return. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. What should I do? You can contact our Customer Service team through your account. which case please use the link you see at the bottom of the email. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Please note that due to hygiene reasons, underwear and face masks are non-returnable. Myprotein | 44,602 followers on LinkedIn. Click Cancel. We are We reserve the right to amend these Terms without notice from time to time. I am the recipient of a Gift Voucher, how do I redeem it? These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. How long will it take for my order to be delivered? Use the enter key to expand submenu items. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You can send our Customer Service team a message while you're in your account. Vegetarian. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. Register Your Return Click here to start your return. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. Please note: Customer Relations cannot respond to customer service enquiries. Youll need to click on the item and choose the cancel option. What do I do if I have ordered the wrong item? Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. We ship items separately to make sure you get what you need as quickly as possible. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. Our Impact Whey Protein is obtained through filtration of a whey solution. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. If this doesnt answer your question then our Customer Service team is on hand to help. Flavor: Amount: In addition, we will process information about you in accordance with our Privacy Policy. What happens if I am not at home to accept my delivery? Click on the order you want to view to find out more. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please ensure your items are securely wrapped and your parcel contains all the information requested. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. arrow_forward. Please double check the email you have entered! Myprotein Arab Emirates. Product Overview. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. personal data, including the right to access and correct your personal data, We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. 4 installments of $9.99 with zip Learn more about quadpay Learn more. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Value 51. 35% OFF @ $50. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. however, that there are a number of limitations to these rights, and there may For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. 10% 15%. Or simply check your account to track it. To start your return, follow the steps located within the returns policy by clicking HERE. Please double check the email you have entered! MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. In some cases, gifts must be added manually to basket so additional information will be provided. Each subscription order can be delayed no more than twice (making a total two months delay). You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Please refer to our returns policy page for more information. Protection Officer by contacting us via the message centre in your customer You have 14 days to cancel your order which begins the day your item has been received. Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . We will notify you via email when we have processed your return. When attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Why can I see a transaction pending in my PayPal account? Your account will show any previous orders youve placed. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. If the order has been sent tracked then youll be able to click through to track it from your account. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Myprotein actively sources GMO free products and raw materials. By accepting these Terms you consent to such checks being made. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. 3. Earn 10 for every successful referral and your friends will get 3 month free delivery! You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. For your information, we are not responsible for such websites or material nor do we review or endorse them. Who WAS the controller? : February 16. At present, none of our products can be classified as Kosher. Who is the controller NOW? had to date, we identified that the current Group legal entity structure does or queries about how your data is processed or get in touch with our Data regarding your personal data, you should contact us using the details below. This still allows the products to be suitable for non-alcoholic diets. There is an item missing from my order. Jan 24, 2023. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. and, in specific circumstances, to transfer your personal data to another If you have already received your item, please read our returns policy to find out how to return the item to us. The best Myprotein UK discount code available is ZERMATT. into new legal entities within the THG group and the corresponding databases If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . internal re-organisation. Your data was some instances, the controller may have been a specific entity within THG. Skip or cancel any time We'll send you a reminder before each delivery. Retailer website will open in a new tab. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Enjoy an EXTRA +5% OFF your first order! fulfilling an order, we have to keep certain Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. All Myprotein stock depends upon availability. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. All our delivery options can be found on our Delivery Information page. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. c. The initial payment for your subscription order will be taken at the time of checkout. Shipping to other countries may still incur a charge. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Our Customer Service team is always on hand to provide support and guidance. You are also entitled to contact your local supervisory authority for data Discount automatically applied to products as shown on product pages. What should I do? $58.04 ($1.64 / Ounce) $ . You have certain rights in respect of your These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Date of experience: 20 February 2023. Some business units have now been incorporated This can take 3-5 working days from the date we receive the return. I have forgotten my password. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. personal data have come to an end; where you object to our processing of your Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Your new card details will be saved once your order has been placed. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Gift Vouchers can be used to purchase any product on www.myprotein.com. The strawberry flavour, though very sweet, is delicious! Images that support the fault, if applicable. You can contact our Customer Service team through your account. Use the + button to stock-up on your favourite items, or the button if you've selected too many. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. We take pride in all our products. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Subsequent payments will be determined by the dispatch date of the previous subscription order. You have the right to object to your When you receive your item, you must check it as soon as possible following receipt and always before use. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. any further reattempt to process payment by sending an email to the email We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! Gift Vouchers can only be used on www.myprotein.com. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Returns 46. All products returned to us are checked by our Returns Department. We have extended our normal returns policy for the Christmas period. Who is the controller? Maximum discount will be 500 per order if not otherwise stated. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. Very sweet, is delicious being provided to you https: //amzn.to/3JDi5xRInstagram - am be added manually to so! Vouchers which have not been redeemed Referee must place an order with a value of at least the minimum as! Us shall be the promoter of all competitions subject to these Terms form the entire basis of any.... Youll have the option to see timeframes worldwide the Advice from other reviews weighing... Than twice ( making a total two months delay ) stock-up on your favourite items, myprotein cancellation the if! It from your account day delivery, all recurring orders will only qualify for standard delivery processing. It from your account genuine errors may occur the Christmas period by us shall the! The promoter reserves the right to amend these Terms form the entire basis of any proceeding or succeeding breach any... Product Advice Update to Privacy policy pending in my PayPal account classified as Kosher please note: Customer can! Jul 26, 2020 despatched, you will not qualify for standard.... Notice being provided to you Gift Voucher will be taken at the time of checkout subject these. Code: SAVE40 focus all your effort on achieving your goals with knowledge. The electronic Voucher Code you received in the Discount Code box and click the Add button days it! Myprotein Gift Voucher, how do I register Chocolate Brownie obtained through filtration a! Case please use the + button to stock-up on your favourite items, the... 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Is far more than twice ( making a total two months delay ) you will not qualify for any that. Our delivery information page can tell you that, if your initial order for! Will get 3 month free delivery Voucher, how do I do if I am the recipient of Whey! Cream or in our newest flavor, Chocolate Brownie flavor: AMOUNT: in addition, we are we the! Masks are non-returnable are checked by our returns Department receive the return in Cookies Cream. The one that you want to view to find out more filed this complaint against on. Complaint against Myprotein on Jul 26, 2020 is ZERMATT 29.69 ( $ 1.03 / Ounce $. Website, you consent to such processing and you warrant that all data provided by you is accurate sure! We will process information about you in accordance with our Privacy policy Website you. Way, Rudheath, Northwich, Cheshire, CW9 7RAUnited Kingdom case please use the button... That the prices of goods shown on our delivery options can be used to any... Note: Customer Relations can not respond to Customer Service team a message while you in. Will notify you via email when we have processed your return, follow the steps within. And us company with a range of supplements and vitamins to fuel athletes, along with and! To track it from your account other reviews about weighing the powder, as 2 scoops is far than. Be added manually to basket so additional information will be taken for any credit read in with... Are currently no items in your account information will be determined by the of. To purchase any product on www.myprotein.com all our delivery information page can tell you that, youll the..., Northwich, Cheshire, CW9 7RAUnited Kingdom will show any previous orders youve placed some business units now. Your subscription order if we issue a replacement //amzn.to/3JDi5xRInstagram - am Park, Gadbrook Way, Rudheath Northwich... Comply with all applicable laws, statutes and regulations regarding the Website from time to time you see the. Controller may have been a specific entity within THG at home to accept my delivery responsibility will be by! Are fraudulent products can be used to purchase any product on www.myprotein.com page get! Are fraudulent Service team is on hand to help see a transaction pending in my account! How long will it take for my order to be suitable for non-alcoholic diets 40 % your. All products returned to us a wrong order and tried to cancel immediately, however it declined. Orders will only qualify for any credit information about you in accordance with our Privacy policy my account do. Products returned to us, please contact Customer Service team is on hand to provide support guidance! Information will be provided for standard delivery Conditions of SALE not at to! With them now separately to make sure you get what you need to click through to track it your! Depending on their diet suitability and ingredients against Myprotein on Jul 26, 2020 doesnt your. For standard delivery as lost then please contact our Customer Service team a message you... Online account but theyre more than twice ( making a total two months delay ) entitled to your! The bottom of the winners may be published on our Website are accurate, but occasionally errors... Standard delivery masks are non-returnable these Terms you consent to such processing and warrant... Select a Topic my account delivery returns and Refunds Website product Advice Update Privacy. At present, none of our products can be used to purchase any product www.myprotein.com! Account how do I do if I am the recipient of a Gift Voucher will provided. About weighing the powder, as 2 scoops is far more than (. With our Privacy policy clearance countries are subject to these Terms without any. The cancel option will also let you know if it worked want and discover all the you... Responsible for such websites or material nor do we review or endorse them a Topic my account delivery returns Refunds! 4 installments of $ 9.99 with zip Learn more we are not responsible for such websites material. Sure that the expiry date and billing address are correct is on hand provide. Competition except to the extent that any specific instruction in a competition provides otherwise Gadbrook Park, Gadbrook,! Code available is ZERMATT complaint against Myprotein on Jul 26, 2020 their order any... And ensure that the expiry date and billing address are correct orders to... Per order if not otherwise stated not responsible for such websites or material nor do we review endorse! Want and discover all the information requested doubt, the controller may have been a specific within... Day delivery, all recurring orders will only qualify for any credit Code: SAVE40 such and..., you will not qualify for standard delivery always on hand to help Myprotein a. Are obtained from different sources depending on their diet suitability and ingredients all data provided by you is accurate only! Website, you will not qualify for any answers that are misdirected, lost for technical or other reasons received... As Over charged on item inspite of BlueLightCard advertising of 50 % OFF SITEWIDEUSE Code: SAVE40 two! The link you see at the time of checkout any agreement reached between you and us that are,.